Order Policies
Order Claims: All order claims must be reported to Republic within 30 days of delivery. This includes any shortages, damages or incorrect products.
All materials MUST BE INSPECTED UPON ARRIVAL at your destination. This inspection must occur PRIOR TO SIGNING FOR THE DELIVERY and should include the following:
- Shortages: Please note shortage claims are not automatically approved. It is suggested to complete an inventory at the time of delivery and sign for short. While we understand this is not always feasible, Republic will verify weights, license plate tracking, shipment photos and/or quantity on hand prior to processing the claim.
- Damages: It is best practice to inspect the material during delivery and sign fort he shipment ‘damaged’ if any visible signs of damage are present. This can include, but is not limited to, damaged pallets, or any rips and holes in shrink wrap. Tears in the cardboard packaging, crinkles in any cardboard packaging. By signing for the material as damaged, it allows us to file the claim directly with the freight carrier.
- The contents of the orders should be inspected immediately for concealed damage.
CONCEALED DAMAGE CLAIMS must be filed WITHIN 5 DAYS of the delivery. - Please note, depending on the damage, Republic or the carrier reserves the right to take back the damaged product, do not discard or you may be subject to additional charges.
- The contents of the orders should be inspected immediately for concealed damage.
Freight: Accepting a delivery complete and free of damage will relieve Republic of any responsibility. All concealed damage must be reported within 5 days per NMFTA (National Motor Freight Traffic Association). It is the dealer’s responsibility to verify piece/pallet/carton counts. All shortages must be signed for as “short” on the bill of lading/freight bill. If there are any visible signs to carton or product damage upon delivery, please sign for the delivery as “damaged” and notify sales support immediately at 800-477-1255
Returns: All stock orders returned are subject to a 25% re-stocking upon inspection of returned material and all associated freight charges. Manufactured orders are non-returnable. Any returns must include Republic RGA and are contingent upon final inspection upon return to Republic. Republic is not responsible for any freight damage incurred during the return of the product. Contact Sales Support at 800-427-1255 for additional assistance.
Back-charges: No invoices or credits are approved by Republic for warranty labor and expenses. Republic’s warranty plan covers replacement materials and freight only at the sole discretion of Republic. See complete warranty statement for additional information. In addition, Republic may assist in preparing quotations, but final Bill of Materials must be reviewed and approved by the customer. Republic provides cost estimates based on information provided and it is the responsibility of the customer to review for accuracy. Any back charges must be approved by Republic in writing prior to repair commencing and no charges will be approved, if submitted after the work is completed.
Warranty Claims: Warranty claims will begin 30 days after delivery of product. Warranty claims will cover defects in materials and workmanship for the life of the product when used in accordance to specifications and Republic operating and maintenance instructions. Republic will repair or replace, at its option, any part found upon examination to be defective. This warranty applies to the original purchaser only and the purchaser’s sole remedy under this warranty is limited to the repair and replacement of the products and specifically excludes consequential, incidental or other damages directly or indirectly resulting from failure or loss of, use of, or by, Republic products. Damage from deliberate destruction and vandalism is excluded. Please review warranty statement for additional information.
Republic will not pay any of the cost of the following: return visits, back charges, rental of equipment, added material needed to complete a project, additional labor in any form (union or non-union), added fees or damages caused by unforeseen shipping issues or lateness, or any additional fees.